Return & Replacement Policy

Perishable Product Policy

Because our products are perishable cheese items, all sales are final and we do not accept returns or offer refunds.

Once food products leave our facility, we cannot resell them or guarantee proper storage conditions during transit or after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we will gladly replace the affected items.

To report an issue, please contact us within 3 days of delivery and include:

• Your order number
• Photos of the damaged product and packaging
• A short description of the issue

This allows us to review the claim and determine the best solution.

Replacement Process

If the claim is approved:

• We may request that the damaged items be returned to us for inspection
• Once received, we will ship replacement items at no additional cost

We reserve the right to deny replacement requests submitted after the 3-day reporting window.

Shipping Delays

While we use insulated packaging and expedited shipping when necessary, we are not responsible for delays caused by shipping carriers, weather, or circumstances outside of our control.

Return Authorization

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Contact Information

If you have any questions regarding your order, please contact us:

Chechil LLC
130 Shore Road
Port Washington, NY 11050

Email: info@new.chechilusa.com